This Privacy Policy explains how Leakonic (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit leakonic.com, purchase our digital products, or contact us.
We aim to process personal data transparently and only for clear business purposes, such as operating our website, processing orders, delivering purchased files, providing support, and improving our services. Privacy notices should explain what personal data is collected, why it is used, how long it is kept, who it is shared with, and what rights users have.
1. Who we are
Website: leakonic.com
Business name: Leakonic
Contact email: info[at]leakonic.com
For privacy-related questions, you can contact us at:
info[at]leakonic.com
2. Information we collect
We may collect the following types of personal information:
Information you provide directly
This may include your name, email address, billing details, company name, order information, support messages, and any information you provide when contacting us.
Order and transaction information
When you purchase a product, we collect information needed to process your order, provide access to downloadable files, send order confirmations, and handle refunds or support requests.
Technical and website usage information
We may collect technical information such as IP address, browser type, device type, operating system, pages visited, referring URLs, and approximate location based on your IP address.
Cookies and similar technologies
Our website may use cookies and similar technologies to keep the website working, remember cart/session information, improve user experience, measure performance, and support analytics or marketing tools.
3. How we use your information
We use personal information for the following purposes:
- To operate and maintain our website
- To process purchases and deliver digital products
- To create and manage customer orders
- To send order confirmations, receipts, and service-related emails
- To provide customer support
- To prevent fraud, abuse, or security issues
- To improve our website, products, and user experience
- To comply with accounting, tax, legal, and regulatory obligations
- To send marketing communications, where permitted by law or with your consent
4. Legal bases for processing personal data
Where GDPR or UK GDPR applies, we process personal data using one or more lawful bases:
Contract
We process your data when it is necessary to complete your purchase, deliver your digital product, provide support, or manage your customer account.
Legal obligation
We may process and retain certain information to comply with tax, accounting, consumer protection, or other legal requirements.
Legitimate interests
We may process data to operate our business, protect our website, prevent fraud, improve our products, understand website performance, and respond to customer requests.
Consent
We may rely on consent for certain cookies, analytics, marketing emails, or optional tracking where required by law. Where consent is used, you can withdraw it at any time.
5. Payments
Payments on our website may be processed by third-party payment providers, such as WooPayments, Stripe, PayPal, or other payment gateways enabled on our website.
We do not store full payment card details on our website. Payment providers may process payment information securely to complete the transaction, prevent fraud, process refunds, and comply with financial regulations. WooCommerce explains that when using a payment gateway, payment-related data may be stored and shared with the selected payment provider rather than WooCommerce.com itself.
Please review the privacy policies of the relevant payment provider for more information about how they handle your payment data.
6. WooCommerce and order data
Our website uses WooCommerce to manage products, carts, checkout, orders, customer accounts, and downloadable product access.
When you place an order, WooCommerce may store information such as your name, email address, billing information, order details, purchased products, download permissions, IP address, and user agent. This helps us process your order, provide access to downloads, handle support, issue refunds, and maintain business records.
7. Digital downloads
When you purchase a digital product, we may store information needed to provide access to your download, including your order details, email address, download permissions, and download history.
We may also use your order information to verify purchase eligibility if you request support or installation help.
8. Analytics and website improvement
We may use analytics tools such as Google Analytics, Google Search Console, or similar services to understand how visitors use our website and improve our content, product pages, and checkout experience.
Analytics tools may collect information such as pages viewed, session duration, device type, browser type, approximate location, traffic source, and interactions with the website. Where required, analytics cookies will only be used with your consent.
9. Cookies
Our website may use cookies for:
- Essential website functionality
- Cart and checkout operation
- User login/session management
- Security and fraud prevention
- Analytics and performance measurement
- Marketing or remarketing, where enabled
You can control cookies through your browser settings. If we use a cookie consent banner, you may also manage your preferences there.
Blocking some cookies may affect website functionality, including cart, checkout, login, or download access.
10. Marketing communications
If you subscribe to our emails or give us permission to contact you for marketing purposes, we may send you updates about our products, offers, or relevant content.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
We will still send important transactional emails related to your orders, downloads, support, refunds, or account activity.
11. Who we share your data with
We may share personal data with trusted third-party service providers only where necessary to operate our website and business. These may include:
- Website hosting providers
- Payment processors
- WooCommerce and related plugins/extensions
- Email delivery services
- Analytics providers
- Customer support tools
- Security and anti-fraud services
- Accountants, legal advisers, or authorities where required by law
We do not sell your personal data.
12. International data transfers
Some service providers may process data outside your country or region. Where required by applicable data protection law, we rely on appropriate safeguards, such as adequacy decisions, standard contractual clauses, or equivalent legal mechanisms.
13. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Order, payment, invoice, and tax-related records may be kept for the period required by accounting, tax, and legal rules. Customer support messages may be kept as long as needed to resolve the issue and maintain a reasonable business record. Analytics data may be retained according to the settings of the analytics platform we use.
14. How we protect your data
We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include secure hosting, SSL/HTTPS encryption, access controls, software updates, backups, and security monitoring. However, no website or online service can guarantee absolute security.
15. Your privacy rights
Depending on where you live, you may have rights over your personal data. These may include the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Complain to a data protection authority
UK data protection guidance lists rights including being informed, access, correction, erasure, restriction, portability, and objection.
To exercise your rights, contact us at:
[privacy/contact email]
We may need to verify your identity before responding to a request.
16. Children’s privacy
Our website and products are intended for business users and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.
17. Links to other websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. Please review their privacy policies before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.
19. Contact us
For questions about this Privacy Policy or how we handle personal data, contact us at:
Leakonic
Email: info[at]leakonic.com
Website: leakonic.com